Michael, Director of CLIENT SERVICES

Michael joined the team in September 2011, bringing with him new qualities and skills. After spending his first few years at OunceIT excelling in customer service and technical support, Michael was given the opportunity to transition into an operational role. This move would allow him to, in his own words, “give OunceIT the same kind of attention we give to our clients.” Michael continues to work towards that goal, helping OunceIT navigate accelerating growth and an ever-changing technology landscape with grace, intention, and decisiveness. Outside of work, Michael spends time with his beautiful family and also nurtures a healthy side hustle as an actor in the Boston professional theatre scene.

Rob, Director of Technical services

Rob joined OunceIT in January of 2013 and immediately became an integral part of the team. His primary role often has him as a tech support “first responder,” but he is so much more. Rob’s been known to stay calm and collected in the most stressful situations, and both our clients and the rest of the OunceIT team appreciate him for that! His background in engineering has helped diversify our team even more, and while he spends most of his time behind the “help desk,” he has taught some incredible classes including a computer-aided design and 3D printing class, and Rob is proving to be a great mentor to other OunceIT team members. Maybe not so surprisingly, Rob's background in technical theater often shines through — even in IT support.

Aaron, Assistant Director of Technical SERVICES

Aaron began working with OunceIT — our first intern — as an undergraduate student at Wentworth Institute of Technology. We found Aaron via WIT’s co-op program, but he stayed on after his co-op ended. As an Intern, Aaron set the bar high, and as a full time employee, he continues to live up to the expectations he set so long ago. Aaron enjoys incorporating technology into everyday life; looking to better day-to-day tasks in the workplace and the classroom. This is why he fits in with OunceIT so well: He is both a people person and a gadget person; always fascinated with new electronics, and driven by a desire to learn how it all works.

Adam, Support Technician

Adam joined OunceIT in the fall of 2013 and brought with him some "genius" skills (a former Apple Genius), an incredible spirit, and a welcoming smile. This combination allowed him to dive in head first and become an invaluable member of the team immediately. When Adam and Jeremy met, they found common ground in the air — Adam is also a pilot. On the job, Adam's IT abilities are undeniable, but the thing OunceIT clients comment on most often is his seemingly unending pool of patience, positivity, and warmth. 

Scott, Team Lead

Scott joined OunceIT in May of 2015 after 10 years working as an independent IT consultant.  He graduated from New England Institute Of Technology with a network engineering degree and from the University of Massachusetts Amherst with a degree in sociology. Scott has developed wide ranging technical and communication skills throughout his career as an independent consultant that benefit OunceIT and its customers on a daily basis. Scott has already proven to be a tremendous addition to the OunceIT team. Get to know him well enough and Scott may tell you about his days as a lobsterman!

Harold, Support Technician

Harold Joined OunceIT September 2015, bringing with him his love of all things tech. Always on the look out to learn new and exciting technologies, Harold takes pride in his abilities to troubleshoot problems and enjoys to teach out what he knows to others. In his spare time, it's not unheard of to find him screw driver at hand, disassembling something out of curiosity. You may even notice him using the internals of a cell phone — without the exterior!

Antanas, Assistant Director of New Client Engagement

Antanas came to OunceIT in spring of 2018, bringing with him a varied career in customer service, help desk services, arts management, and as a freelance musician. For his undergraduate work, he studied to be a classically-trained opera singer. In addition to regularly being on the road in New England, he participated in many Boston area premiers as a performer, music director, projection designer, and sound designer. Music is as much a curiosity and passion for him as technology. Much to his wife's dismay, he always wants to explore the new and shiny things that pop up in tech. If he's not creating, tinkering with something, or gaming, you'll find him spending time with his wife, daughter, and son.

ADAM, DIRECTOR of OPERATIONS

Adam joined OunceIT in April, 2018, and brings a unique combination of operational, process, technology, and leadership skills as our Director of Operations. Prior to joining OunceIT, Adam’s background spans more than 20 years leading business-technology and operational improvement focused initiatives and teams across both consulting and corporate environments, including nearly seven years working in EdTech at Kaplan.

With a reputation for “bringing order to chaos”, particularly in fast-paced, high-profile environments, Adam brings significant experience with building and leading teams, driving process and operational improvements, and leading business & technology transformations. As our Director of Operations, Adam is focused on building, scaling, and improving our operational practices in support of OunceIT’s continued growth.

Outside of work, Adam enjoys spending time outside and water sports (Kayaking, paddleboarding, etc. - particularly up at Lake Winnipesaukee) and is an avid sci-fi geek and history-buff! He also enjoys traveling with his wife and three daughters when able.

Brandon, Team Lead

Brandon joins OunceIT after 2 years at Apple and some time working in managed IT services. Brandon comes from an Illustration and design background in addition to his technical experience. After earning a degree at Massart in Boston he has been freelancing and working for a non profit, RAW Artworks in his hometown of Lynn, MA. In the past few years Brandon has embraced technology and its uses within art making, especially with Procreate and Adobe Creative Suite. This year marks the second in self-publishing his creator-owned comics using digital platforms as well as physical media. Brandon enjoys walks through nature, reading and hanging with his wife and daughter on weekends. If you look closely, you’ll even see some of Brandon’s work on the OunceIT web site — he draws all of the Ouncer portraits beside our bios!

Mike, Team Lead

Mike is yet another “Genius” addition to the team. Joining in March 2019 after working at Apple for 11 years, he brings with him a strong customer focus, technical skills, and deals with ambiguity well. Mike’s grandfather got him started with his first computer at the age of 12 and has been disassembling, fixing, and figuring out how electronic devices work ever since. In his spare time, Mike loves to work on his car, build woodworking projects, and cook up some backyard BBQ. He also loves to see the outdoors whether it is visiting a big city for the first time, catching a Baseball game, or hiking up a mountain.

Remington, Financial Operations Manager

Remington joined OunceIT following the completion of her MBA from Clark University and BBA from Dakota State University. With previous experience working in the Cyber Security industry as well as the Banking industry, she brings a unique perspective to the Operations department at OunceIT. In her free time, Remington is passionate about powerlifting, puzzles, and hunting. Originally from South Dakota, her midwestern roots are to blame for her work ethic, dedication, and collaborative emphasis.

Tom, Director of Educational Technology

Tom joined the OunceIT team as lead educational technology consultant after 20 years as a classroom teacher and technology integrationist within top flight independent schools in Northern California, North Carolina, Washington DC, Switzerland, and the Boston area. He is passionate about innovation and using technology as a springboard to help students visualize information in new ways, cultivate efficient workflow for teachers, and enhance student creativity and collaboration. Tom embraces his roots as a classroom teacher as a driving force in understanding the needs of teachers and students and loves to explore emerging technologies such as augmented/virtual reality to assist fellow teachers to promote a life-long love of learning in students, always preparing them for “what’s next.” Tom is a proud graduate of Clemson University where he holds a degree in early childhood/elementary education. He is also the proud dad to twin boys who share his love of music, art, and the outdoors.

Georgy, Support Technician

Georgy joined OunceIT after taking some time off to be a full-time dad. He brings with him IT support experience in academic, legal and retail environments. He also has a degree in Applied Math which helps him to approach problem solving and troubleshooting in analytical, systematic and creative ways. Georgy is at his best when he is helping people to solve complex issues. During the off hours, he enjoys learning about network administration and design. Spending time with his family, bouldering, traveling, and catching a soccer or a basketball game allows him to recharge and reenergize during the weekend.

Lee, Team Lead

Lee joins OunceIT with over 20 years technology experience, including infrastructure planning, budgeting, project management, and hands-on support. He brings a strong customer-first support ethic, and enjoys helping make sure technology works for people, and not the other way around. When he’s not working, Lee enjoys playing and writing music, photography, reading, and most of all, spending time with his two boys.

Steve, Support Technician

Steve is a jovial, super energetic challenge-seeker who loves nothing more than to see a happy face after any technological difficulty. After spending 8 years with the Comm. of Mass, it is with exuberant pleasure that Steve joins OunceIT looking forward to all of the challenges and joyous moments ahead. Steve is really pretty simple, which is why the complexities and nuances of technology excites and enamors him for what will be many years to come!

Eileen, EDUCATIONAL Technology Specialist

Eileen joins OunceIT after 7 years as an adjunct professor and high school English teacher. While helping students develop writing skills and an appreciation for literature can be very rewarding, experimenting with technology before and especially during pandemic teaching inspired her to pursue a career change and jump into the IT world. She is excited to leverage her classroom experience to support schools and teachers while also learning new tech skills. When she isn’t, predictably, reading a new book, Eileen loves being outdoors, hot yoga, working on her creative writing, and visiting family in Charleston, South Carolina.

Joe, Support Technician

Joe is excited to begin his journey into IT as a part of the OunceIT team! Previously Joe had spent the last two years working in the insurance business, initially as a claims adjuster, and later as a part of their IT department during their Desktop Refresh Project. He makes the move to OunceIT looking to grow and develop his IT skill set while continuing his focus on helping others. Outside of work Joe enjoys spending time outdoors, going to the Bruins, and spending time with his friends and family.

Susan, Lead Information Systems Consultant

Susan Morgan is an experienced technology leader providing information systems management support to independent schools and nonprofit organizations. She intuitively sees areas of opportunity that may be siloed through an organization, bringing them together into a coherent whole, helping others extend their thinking, and driving sound strategy development. She leads quietly by example, always doing her best and encouraging others to do the same. While easygoing by nature, she is direct and decisive when she needs to be. Susan serves as an Advisory Board member for The Women’s Fund of Essex County whose mission is to raise funds to distribute annually to help improve the lives of women and girls in need or at risk. Susan is a proud graduate of Tufts University and remains active by regularly serving on her class Reunion Committee and assisting the Advancement Office with their Annual Appeals and Giving Day events. Together with her husband Dick, Susan has lived in Hamilton for 30 years. Their two sons, Colby and Nate along with their two Frenchies, Scarlett and Louis are their pride and joy!

Amelia, Engagement manager

Amelia comes to OunceIT with a diverse background in technical support, technical team leadership, cyber security, and coaching in circus arts and gymnastics. She is a people-person, always excited to build new relationships and connect with her team and clients alike. In her spare time, Amelia enjoys training in circus aerial arts, exploring new foods, board games, and hanging out with her cat, Pepper.

Steven, Support Technician

Steven joins OunceIT after leaving a career as a history teacher. He is happy to meld his passion for helping others learn and grow with his love of technology. In his spare time he enjoys studying history and experimenting with new recipes.

Jared, EDUCATIONAL Technology Specialist

Jared brings to Ounce IT two decades of teaching experience in a wide range of classrooms including kindergarten, middle school and university. Jared has also worked as a Tech Director and an educational consultant leading teacher professional development on topics such as project-based learning, STEAM integration, coding and remote teaching. Jared loves helping teachers expand their capacities to use technology as a tool for encouraging a student-centered approach to teaching and learning. Outside of work, Jared enjoys reading The New Yorker, listening to podcasts and watching shows with his teenage twins. Jared’s curiosity about the educational potential of technology was sparked as a child when he programmed a Logo turtle to move across the monitor of his Apple IIC.

Nick, Team Lead

Nick joined OunceIT in 2022 after spending the previous 8 years working in IT, as well as teaching, and coaching at a local independent school - from 2020 to 2022 he served the same school as its Director of Information Services, helping to navigate the Covid-19 pandemic. A computer science major from the College of the Holy Cross, Nick began his professional journey as a software engineer before deciding to pivot toward the world of education and IT. He considers himself a tech generalist - ready and willing to troubleshoot daily issues, dive into larger, infrastructure-based projects, or simply tinker in his homelab with whatever hardware and software he can get his hands on. When he isn't engrossed in a tech project, you can find Nick out running on local roads and trails (solo or with friends and teammates), searching for a good, nearby restaurant, or spending time with his wife and extended family, likely babysitting a gaggle of nieces and nephews.

Josh, Support Technician

Josh comes to OunceIT with a varied background that includes working as crew in the motion picture industry, stay-at-home father, photojournalist, and artist. In addition to these myriad skills, Josh has spent the past nearly 20 years building and repairing computer hardware, and resolving technical issues for those around him. Josh joins OunceIT after many years as a maintenance technician at a local boarding school. He can be found out in the world as a video game reviewer on YouTube, photographing authors for their book jackets, adventuring with his family, or remodeling rooms in his home while listening to Japanese Jazz fusion.

Jordan, Support Technician

Jordan comes to OunceIT with a background in education - for both humans and dogs. Starting out as a middle school history teacher, Jordan loved incorporating technology into her lesson planning, finding unique ways for students to engage with content. Jordan then made the jump to dog training, where she used a people first mindset to help clients creatively solve their everyday challenges with their furry friends. She is excited to bring this experience to OunceIT and learn new tech skills through the process. In her spare time, Jordan is usually training her dog complicated tricks, training in circus arts, or working on a home improvement project.

Nighel, Support Technician

Nighel Cobb is a Cyber Operations graduate from the United States Naval Academy. Nighel separated from active duty as a Naval Cryptologic Warfare Officer in 2020 after serving at Navy Information Operations Command Hawaii and moved to the region to support his partner as she completes the MIT-WHOI Joint Program. Nighel enjoys technology and problem solving and is excited about the opportunity to gain new skills working at OunceIT. He is a passionate board game enthusiast, and can frequently be found testing new training strategies on their cat, Jazz.

David, Support Technician

David joined OunceIT in November 2019. David made the transition into a new career here at OunceIT after working as a registered nurse. He brings with him the passion to help others along with his interest in technology. In his free time, he loves spending time with his loved ones, traveling, catching a Boston Celtics game, and being outdoors.

Michelle, Assistant Team Lead

Michelle joins OunceIT after many years of serving as a technology professional at a small private school. She has degrees from both Wheaton College and UMASS Lowell in Psychology and Information Technology. Her life has led her through varied paths and in addition to technology, she is experienced in small business administration as well as a variety of other occupational and administrative skills. When she’s not studying up on the latest technology tools, you can find her in the kitchen cooking something delicious, skiing with friends, spending time outdoors, reading (or maybe gaming), and catching up on Netflix. Most importantly, she treasures the time spent with her son and her family.

Paul, Support Technician

Paul is a proud graduate of both Worcester State University and the University of Connecticut. While studying for his MA in English Literature at UConn, Paul became interested in technology while creating an annotated version of a poem (The Kingfishers) by Charles Olson using HTML. After graduation, he would go on to obtain a certificate in UNIX/C++ programming from WPI which eventually led to an entry level position at Elcom International as an EDI operator and developer. Having a Massachusetts teaching license in Secondary English Language Arts, Paul eventually moved on from Elcom International taking a position at Worcester Public Schools as a technology specialist for the Special Education department where he spent 10 years with the district in charge of deploying,maintaining, and teaching specialized hardware and software solutions for the visually impaired. During this time, Paul obtained a second MA teaching license in Instructional Technology. Due to shifting needs in the district, Paul was asked to take on a leadership role within the Special Education department as a department head for the Home and Hospital Department where he spent another 10 years guiding a team of teachers providing academic instruction to students unable to attend school for medical and disciplinary reasons. In his spare time Paul enjoys online gaming, golfing badly with his son and friends, metal detecting, and fishing with his daughter.

Erik, Support Technician

Erik is excited to be making a transition from supplemental side gigs to intentional work, and is happy to be joining forces with OunceIT to advance his technical knowledge and fuel his passions for education and helping people. He studied music, theater and creative writing at The New School in NYC, has been a working singer/songwriter/guitar player for the last 20+ years, and feels lucky to have travelled most of the country playing music. He now spends his time at home with his family, going on adventures with his wife and two girls, making music in his home studio or performing around the northeast with various musical projects and more recently in local theater productions, an earlier passion that has been rekindled by his children’s love of musicals.

Abel, Support Technician

Abel joined OunceIT with a varying experience in the IT industry. With a background as an IT manager from Ghana, West Africa for almost 6 years he brings to the team both people and technical skills. Having completed a masters degree in Information Technology from Fairfax University of America, Virginia in 2021, Abel worked for American Frontier Tech as an IT support specialist and manage several projects in Cybersecurity training, and IT tech support. His path into IT support is to leverage as many tools in the industry and enhance his technical skills as a senior IT support engineer. Abel may be soft-spoken but welcomes a challenge to learn more from an IT related conversation and challenge. When he isn't learning from new technology or engaged in an IT project, he will be listening to music, watching soccer, or playing a soccer game on his Playstation with friends, and spending time with family and friends.

Tasha Gaye, Procurement Specialist

Tasha brings a unique blend of technical expertise and creative insight to the team, backed by a degree in Computer Engineering. Her diverse background includes roles as a rap artist, disc jockey, and creative director, demonstrating her innovative approach to problem-solving. With years of experience in the private education sector, Tasha is a lifelong learner who believes that technology and creativity are intertwined, often leading to groundbreaking results. Outside of work, she enjoys rollerblading, playing pickleball, and practicing grounding techniques with her daughter and her Australian Cattle Dog.

Sean Schmidt, Support Technician

Sean is delighted to join the OunceIT team. His background comes from MSP work where he started as a helpdesk tech and has since then been able to serve in a variety of roles within the MSP sphere. Sean has degrees in Criminal Justice and Computer Science, which has helped propel him towards his passion for Cybersecurity. Outside of the IT world, he enjoys engaging in many sports activities, practicing his cooking techniques, diving into new experiences and subjects, and gaming with his friends.

Barry Foster, Support Technician

Barry is excited to join OunceIT bringing over 25 years of experience in a customer facing IT Support environment. A graduate from Boston Latin Academy, Barry attended Framingham State College, majoring in Business Administration and minoring in Computer Science. Barry immigrated from Trinidad in the Caribbean, but was raised in Boston thus making him a lifelong devotee (or delusional) of all Boston sports teams (Red Sox, Patriots, Celtics and Bruins…in that order). Beyond the realm of technology and sports, Barry enjoys sci-fi, fantasy movies and literature, as well as the occasional anime, and also recently discovered and enjoys being part of the 2 wheel life on his motorcycle (Yamaha YZF Thundercat)!

Nipun Kaplish, Support Technician

With over 8 years of hands-on experience in customer-focused IT support, Nipun is excited to join the OunceIT team. He brings a wealth of global experience, having managed diverse IT infrastructures across India and South Africa.

Nipun holds a degree in Business Management from South Africa and has been passionate about technology since childhood.

Nipun’s dedication to helping others is evident not only in his work but also in his involvement with nonprofit organizations, supporting refugees from various countries. Outside of work, Nipun enjoys playing volleyball, volunteering with different non-profits, and sharing his love for storytelling, having participated as a storyteller at various events.

John McCormack, Senior Support Technician

Originally from Dallas, Texas, John has been enjoying getting to know the area and experiencing all of the New England activities and historical sites with his wife and young son.

For the last 20 years, John has been in both sales and technical support roles that included supporting Tier 1 telcos such as AT&T and Verizon and other industry giants such and Panera and McDonald’s for their infrastructure IT and troubleshooting needs.

In his spare time, John enjoys playing video games, exploring new places, shooting, and fishing.

MELINDA PINTO, ASSISTANT TEAM LEAD

Melinda joined OunceIT in November of 2024 after 13 years with Apple Retail. She has a passion for customer service, learning and developing, and leading with empathy. Melinda loves working in an environment where there’s always new people to meet, and new skills to learn! OunceIT has given her the opportunity to learn a whole new scope of systems and technology while letting her lean into her love of building strong relationships. As a mother, Melinda is also honored to offer support to so many amazing educators.

Outside of work, Melinda enjoys playing with her daughter and dog, plane spotting, and spending time at the beach with her extended family.

KEvin Castaneda, Support Technician

Kev returned to OunceIT in 2024, bringing valuable experience from his time at startups where he established and expanded customer-facing technical support operations. His natural ability to connect with people and genuine desire to help shines in every interaction. With expertise in making complex technology accessible, he excels at tailoring support to individual needs.

Kev is currently pursuing a Bachelor of Science in Biochemistry with aspirations toward medical school. While off the clock, he enjoys quality time with his wife, Nicole, and is a voracious reader.

Henry Busby, Director of Service Operations

Henry joined OunceIT’s leadership team in Nov 2024 as our new Director of Service Operations after spending 10 years at Feeney Brothers Utility Services. Through the course of his tenure there he managed onsite and remote support teams delivering excellent customer service. Before moving on to his next adventure, Henry implemented several measures to create a more efficient and user-friendly environment.

Henry brings with him a wide range of hands-on and management experience. He has not only led critical projects such as domain, network, and email migrations, he has also primarily conducted most of the efforts to complete those projects as well. He is not one to shy away from hard work and enjoys the moments of success with his peers.