Small Business Services
New Client Engagement and Assessments
IT begins with understanding. We begin our engagements with a Discovery process to assess and understand our client’s particular needs and culture. We partner with your in-house IT staff, if you have any. If you don’t have IT staff, we can provide concurrent supplemental support to meet your day-to-day IT needs while we carry out our Discovery. Our Discovery process includes the documentation of your systems, interviews with key stakeholders, and concludes with prioritized recommendations and a timeline to implementation those recommendations based on your particular budget. If any critical issues are identified during the process, OunceIT staff will alert your leadership to discuss whether and how to address such circumstances. Learn more about our Discovery and New Client Engagement process.
Tier-one just-in-time support: help desk and phone support
OunceIT provides customer service-focused support employees and members of your organization, including faculty, staff, and students at your school. We are able to provide both on-site and remote support, as needed. Our team provides daily, proactive support paired with just-in-time response to unpredictable IT needs outside and inside the classroom, as well as remote monitoring of mission critical systems.
Tier-two infrastructure support: monitoring and maintenance
Regular, proactive maintenance and monitoring of critical IT infrastructure can limit downtime and the impact of unreliable systems on all constituents. Regular upkeep can also keep down IT costs and the expense of downtime on productivity. Enterprise-grade backups for on-premises and cloud-based services can reduce the risk of data loss and further impact on productivity.
Tier-three project support: infrastructure
IT infrastructure growth and improvements can be an expensive invest and require proper planning and implementation, adherence to best practices, and thoughtful design. OunceIT has the capacity to perform wireless heat mapping, design, configure, and install large networks, virtual server environments, and on-prem, cloud-based, and hybrid solutions.
Educational Technology
OunceIT is uniquely structured to help schools beyond traditional IT support. Our team includes experienced classroom teachers who possess both an affinity and facility for those EdTech tools that best complement one another, advance the delivery of curricula, and boost student engagement.
In partnering with teachers and school leadership, we customize recommendations based on the needs and strengths of each specific community through evaluation, adoption, and training on those core tools.
Our approach to the EdTech Ecosystem includes EdTech tool adoption, and management incorporates a balanced focus on both the value of streamlining cost-effective, school-wide solutions while preserving teacher autonomy and student agency.
Information Systems Consulting
Successful information systems incorporate the technology platforms with the people and processes involved in managing the organization’s mission-critical data and information.
In addition to traditional IT support, OunceIT offers consulting services for all phases of systems analysis, evaluation, implementation, integration, and on-going support and training for administrative and academic information systems.
Our consulting focus is on managing the cyclical needs of the client school’s student information systems including integrations with other 3rd party vendors and platforms.
OunceIT’s process and workflow mapping workshops can help identify breakdowns in a school’s data flow, improve communication between departments, and improve processes around the student lifecycle and faculty and staff onboarding and off-boarding.
Cyber Security and Risk Mitigation
The threat and risk of cyber security incidents has been rising, along with insurance- and audit-driven requirements for organizations to have more robust programs and processes in place to deal with these increasing threats.
To address these areas, OunceIT has developed a robust set of services, geared specifically toward the needs of our clients, with the goal of identifying key cyber security gaps and improving overall cyber security awareness, response, and protection against these increasing threats.
Integrated Services
OunceIT’s Integrated Client Services model allows for flexibility in staffing as well as the ability to allocate the most appropriate staff based on need and skill, while maintaining a “Team Lead” — an OunceIT team member who will be predominantly responsible for the school’s technical needs. We will be able to ramp up or ramp down staffing on a weekly or even sporadic basis, and provide insight into how other schools are meeting similar challenges.
Ultimately, each of our schools benefit from OunceIT’s personable employees and vast experience managing high quality IT departments. OunceIT’s skilled staff will manage specific projects for the school, working directly with faculty and staff, and as the school’s needs evolve, we can adjust our hourly commitment to scale with those needs.
Thanks to the nature of OunceIT’s embedded IT support model, each of our school’s faculty, staff, and students will have the opportunity to take advantage of OunceIT staff as though we were direct hires, while also tapping into the benefits that a third party can provide.
Executive IT consulting: operations, compliance, and planning
In addition to tiered support and support in specific subject areas, OunceIT also provides executive IT support and leadership. Our expertise includes strategic planning, technology process review, workflow improvement, and day-to-day management of your IT needs over the long term.
Our portfolio includes experience as an IT provider to many area businesses, schools, and non-profit organizations, where we manage IT needs and departments, partnering with client leadership to establish and refine technology strategy that support the organization’s mission and improve workflows and processes to help all departments use technology more effectively as a tool.
OunceIT’s leadership team will also partner with the school’s leadership and additional outside resources, as necessary, to make recommendations and assist in the implementation of industry-standards in data security and financial compliance.